Refund policy

Because every Crafted piece is made to order and personalised to you, we can't accept returns or offer refunds for change of mind, ordering errors (such as misspelt names), or events that don't go ahead. Please double-check your personalisation details before ordering — what you type is exactly what we make.

 

If your order arrives faulty or damaged in transit, we'll replace it free of charge. Just email us photos of the item and packaging within 7 days of delivery and we'll get a replacement made and on its way promptly.

 

Orders over $100 receive a digital preview for approval before we make them, so you can be confident everything is exactly right.

 

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993.